7games.com Privacy Policy

1. About This Policy

This Policy applies to all personal information collected by 7games.com through its website, mobile platform, customer support channels, and any other services we provide. It covers information collected from registered players, prospective players who browse the platform, and individuals who contact us for support or information.

7games.com acts as the personal information controller in respect of the data described in this Policy. We are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently, and that it is kept secure at all times.

This Policy should be read alongside the 7games.com Terms & Conditions, which govern your use of the platform as a whole. Where there is any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

2. Personal Data We Collect

7games.com collects the following categories of personal information:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Residential address (including city, province, and postal code)
• Philippine mobile number
• Email address
• Government-issued ID details (passport, driver's license, UMID, PhilHealth ID, Voter's ID, SSS/GSIS ID)

2.2 Financial Data

• Payment method details (GCash account number, PayMaya/Maya account, bank account details, debit card information)
• Transaction history (deposits, withdrawals, wagers, winnings)
• Source of funds documentation where required by anti-money laundering regulations

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Game history and betting patterns

2.4 Communications Data

• Records of communications with our customer support team (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

2.5 Responsible Gaming Data

• Self-exclusion requests and status
• Deposit, loss, and session time limits set by the player
• Responsible gaming tool usage history

3. How We Collect Your Data

7games.com collects personal information through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the platform. See Section 7 for more details on cookies.
• From third parties — from identity verification service providers, payment processors, fraud prevention services, and regulatory bodies where permitted by law.
• From public sources — where necessary for compliance purposes, we may verify information against publicly available records or government databases.

4. How We Use Your Personal Data

7games.com uses your personal information for the following purposes:

• Account management: To create, maintain, and administer your player account on 7games.com.
• Identity verification (KYC): To verify your identity and age in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
• Transaction processing: To process deposits, withdrawals, and other financial transactions through approved Philippine payment channels.
• Service delivery: To provide access to games, promotions, and all other features of the 7games.com platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• Responsible gaming: To monitor gaming activity, enforce responsible gaming limits, and respond to self-exclusion requests.
• Legal compliance: To comply with applicable Philippine laws, PAGCOR requirements, and any lawful requests from regulatory or law enforcement authorities.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of 7games.com.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 7games.com processes your personal information on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management and transaction processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

7games.com does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances and only to the extent necessary:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the 7games.com platform. These include identity verification providers, payment processors (GCash, PayMaya/Maya, and Philippine banking partners), IT infrastructure providers, fraud detection services, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

7games.com may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 7games.com's business, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

We may share your personal information with third parties in circumstances not described above where you have given your explicit prior consent to such sharing. You may withdraw that consent at any time by contacting our support team.

7. Cookies & Tracking Technologies

7games.com uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymized data about how players use the platform, which pages are visited most frequently, and where errors occur. This data helps us improve the 7games.com experience.
• Preference cookies: Used to remember your settings and preferences, such as language selection and notification preferences.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only placed with your consent.

7.2 Managing Cookies

You can manage your cookie preferences through the cookie settings panel available on the 7games.com platform. You may also configure your browser to block or delete cookies; however, disabling essential cookies may impair your ability to use certain features of the platform, including logging in to your account.

8. Data Retention

7games.com retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its amendments.
• Customer support records: Retained for three (3) years from the date of the last interaction, or longer where a dispute remains unresolved.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within 30 days.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it may be retained in anonymized, aggregated form for analytical purposes.

When personal data is no longer required, 7games.com will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

7games.com implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and 7games.com is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Two-factor authentication: 7games.com supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Penetration testing and audits: Our systems are subject to regular security audits and penetration testing by qualified third-party security professionals.
• Incident response: 7games.com maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal information held by 7games.com:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal information 7games.com holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you. You may update basic account information directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to 7games.com in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 7games.com has violated your data privacy rights.

To exercise any of the above rights, please contact the 7games.com Data Privacy Officer using the contact details provided in Section 14. We will respond to all verified requests within 15 business days, in accordance with NPC guidelines.

11. Children's Privacy

7games.com is strictly an adult platform. In the Philippines, the minimum legal age for participation in casino-style gambling is 21 years. 7games.com does not knowingly collect personal information from individuals under the age of 21.

If we become aware that personal information has been collected from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. All funds deposited by an underage player will be returned to the payment source, less any winnings generated.

If you are a parent or guardian and believe that your child has registered on 7games.com, please contact our support team immediately so that we can investigate and take appropriate action.

12. Third-Party Links

The 7games.com platform may contain links to third-party websites or services, including payment provider portals and regulatory body websites. This Privacy Policy applies only to the 7games.com platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7games.com is not responsible for the content, privacy practices, or data handling of any third-party websites, even where a link to such a site is provided on our platform.

13. Changes to This Privacy Policy

7games.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, where we introduce a new purpose for processing your personal data — we will provide advance notice to registered players via email or in-platform notification before the changes take effect. For minor or administrative changes, the updated Policy will be published on this page without prior notice.

Your continued use of the 7games.com platform following the publication of any amendments constitutes your acknowledgment of the revised Privacy Policy. If you do not agree to the revised Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to raise a concern about how 7games.com handles your personal information, please contact our Data Privacy Officer:

Data Privacy Officer — 7games.com
Email: [email protected]

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within fifteen (15) business days. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.