Frequently Asked Questions
7games.com

Creating a 7games.com account is quick and straightforward. Visit the 7games.com platform and click the registration button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Once you submit your details, you will receive a verification code via SMS or email to confirm your account. After verification, your account will be active and ready to use. Please note that you must be at least 21 years old to register, in accordance with PAGCOR regulations.

KYC stands for Know Your Customer. It is a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations. 7games.com requires all players to complete KYC before making a deposit or withdrawal. You will need to submit a valid Philippine government-issued ID (such as a passport, driver's license, UMID, PhilHealth ID, Voter's ID, or SSS/GSIS ID) and a selfie for facial verification. KYC also confirms that you are at least 21 years old. Most verifications are completed within 24 hours.

No. Each player is permitted to hold only one 7games.com account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team at [email protected].

On the 7games.com Login page, click the "Forgot Password?" link. Enter the email address associated with your account and you will receive a password reset link within a few minutes. Click the link in the email and follow the instructions to set a new password. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact our support team and we will assist you.

You can update certain account details — such as your contact number, email address, and communication preferences — directly from your account settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to ensure the integrity of our KYC records and comply with regulatory requirements.

7games.com supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card

Please note that credit card deposits for gambling are not accepted, in line with current Philippine regulations. Cryptocurrency is also not supported. All payment information displayed on this site is for reference only — this site does not process payments directly.

GCash and PayMaya / Maya deposits are typically credited to your 7games.com account instantly or within a few minutes. Bank transfers may take longer depending on your bank — usually between 15 minutes and a few hours during banking hours. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

To withdraw your winnings, log in to your 7games.com account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible. You must have completed KYC verification before your first withdrawal can be processed. Withdrawal processing times vary by method but are typically completed within 1–3 business days.

Yes, minimum and maximum limits apply to both deposits and withdrawals and may vary depending on the payment method selected. As a general guide, the minimum deposit at 7games.com starts at ₱100 for most e-wallet methods. Specific limits for each payment method are displayed at the time of transaction in the Cashier section of your account. If you have questions about limits for a specific method, contact our support team.

Withdrawals may be delayed or declined for several reasons, including: incomplete KYC verification, an active bonus with outstanding wagering requirements, a mismatch between your account details and your payment method, or a pending security review. If your withdrawal has been declined, you will receive a notification explaining the reason. Contact our support team at [email protected] if you need further clarification.

7games.com offers a welcome bonus for new players upon making their first qualifying deposit. The exact bonus amount and terms are displayed on the Current Offers page and may be updated periodically. To claim the welcome bonus, you typically need to opt in during the deposit process. Make sure to read the full bonus terms before claiming, including the minimum deposit amount, wagering requirements, eligible games, and expiry period.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in qualifying bets before you can withdraw the bonus winnings. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms for each bonus on the Current Offers page.

If you have an active bonus attached to your account, withdrawing before completing the wagering requirements will typically result in the bonus and any associated winnings being forfeited. Your original deposit amount may still be withdrawable depending on the specific bonus terms. If you wish to forfeit a bonus and withdraw your deposit, contact our support team and they can assist you with removing the bonus from your account.

All current promotions, reload bonuses, free spins offers, and special events are listed on the Current Offers page. We recommend checking this page regularly as new promotions are added frequently. You can also opt in to receive promotional notifications via email or SMS in your account communication preferences — just make sure your contact details are up to date.

7games.com offers a wide variety of online casino games for Filipino players, including:

• Slots: Hundreds of video slots from leading game providers — visit the Slot page for the full lineup.
• Bingo: Multiple bingo rooms with different ticket prices and jackpot sizes — see the Bingo page.
• Fish Shooting Games: Action-packed arcade-style fishing games — check out Happy Fishing.
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and more — visit the 7games.com Casino page.

The game library is regularly updated with new titles and seasonal specials.

Yes. 7games.com is fully optimized for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser — no app download is required, though a dedicated app may be available depending on your region. The mobile experience includes the full game library, cashier functions, account management, and customer support access. For the best experience, use a stable Wi-Fi or mobile data connection.

Yes. All games on 7games.com use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are subject to regular audits by independent testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience. The Return to Player (RTP) percentage for each slot game is available in the game's information panel.

If a game freezes or you experience a disconnection during a session, try refreshing your browser or restarting the app. Most games are designed to resume from the point of disconnection when you reload. If a bet was placed before the disconnection, the outcome will be recorded by the server and your balance will be updated accordingly once you reconnect. If you believe a disconnection has caused an error in your balance, contact our support team with the date, time, and game name and we will investigate.

7games.com uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and handle all personal data in accordance with our Privacy Policy. You can request a copy of your personal data or ask for it to be deleted by contacting our support team.

We recommend the following steps to keep your account secure:

• Use a strong, unique password that you do not use for any other website.
• Enable two-factor authentication (2FA) in your account security settings if available.
• Never share your login credentials with anyone, including family members.
• Always log out of your account when using a shared or public device.
• Be cautious of phishing emails or messages claiming to be from 7games.com — we will never ask for your password via email or SMS.
• Contact us immediately at [email protected] if you suspect unauthorized access to your account.

If you notice any suspicious activity on your 7games.com account — such as unrecognized logins, unauthorized transactions, or changes to your account details — contact our support team immediately at [email protected]. We will temporarily lock your account to prevent further unauthorized access while we investigate. Please also change your password and review your linked payment methods as a precaution.

7games.com provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss limits — define the maximum amount you are willing to lose in a given period.
• Session time limits — restrict how long you can play in a single session.
• Reality checks — periodic pop-up reminders showing your session duration and spend.
• Cooling-off periods — take a temporary break of 24 hours up to 30 days.
• Self-exclusion — block access to your account for 6 months, 1 year, 3 years, or indefinitely.

For full details, visit our Responsible Gaming page.

To self-exclude, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. Self-exclusion requests are processed within 24 hours. Once active, you will not be able to log in, deposit, or place wagers for the duration of the exclusion period. Self-exclusion cannot be reversed before the period ends. We also recommend contacting the PAGCOR Responsible Gaming Hotline at 1800-10-726-2467 for additional support.

The minimum legal age to participate in casino-style gambling in the Philippines is 21 years old, as required by PAGCOR. 7games.com strictly enforces this requirement through our KYC identity verification process. Any account found to belong to a player under 21 will be immediately suspended. If you are concerned that a minor may have accessed a gambling platform, please contact us immediately. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming Hotline: 1800-10-726-2467 — free, confidential, available 24/7.
• National Center for Mental Health (NCMH) Crisis Hotline: 1553 — available 24/7.
• 7games.com Responsible Gaming Team: [email protected] — we can help you activate limits or self-exclusion.

For more information on staying in control, visit our Responsible Gaming page.